Apheleia Online Services, Inc.

Terms of Service of https://apheleia-speech.com

Effective date: May 25th, 2024

 

These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services and can be found on our website at https://apheleia-speech.com/tos/. Please read them carefully and reach out to us if you have any questions.

 

Apheleia Online Services, Inc. (“us”, “we”, or “our”) operates the https://apheleia-speech.com website and provides: a marketplace where Independent Speech-Language Pathologists and clients can connect to receive online and/or in-person speech therapy services; invoicing and payment collection services; and technology solutions (the “Service”). Apheleia Online Services, Inc. does not conduct or provide professional Speech Therapy services. Our Speech-Language Pathologists are all independent contractors who hold their own professional liability insurance and are registered with their Provincial Regulatory bodies.

 

Pricing – Getting Started

$135 per week. Simple. Includes:

    • One 30-min Online Therapy Session (Zoom)
    • Personalized at-home practice strategies & digital materials/games/etc
    • 2 check-ins (video or email)
      • To support your progress, you will submit a 5-minute practice recording or an email update twice weekly. Your therapist will review these submissions and offer feedback to optimize your practice and ensure live therapy session time is being used as efficiently as possible.
    • Messaging with your SLP to answer questions throughout the week

Assessment
Assessments are a part of our first two weeks of programming. Your therapist may or may not require the full two 30-min Zoom sessions depending on the areas of concern and the availability of previous assessment information. Our assessments are typically informal and include a brief summary report at no extra charge.

If you require a formal standardized assessment and detailed report, additional pricing will be discussed. This allows us to keep our prices lower and focus our time on therapy. The assessment summary report will automatically be shared with any outside health practitioners or other relevant providers (e.g. family physician, OT, teacher) that you have given us consent to share with.


Pricing – “Maintenance Mode”

Once you have become comfortable with the strategies and implementation of them at home with your child, you can discuss a “Maintenance Mode” program with your Speech-Language Pathologist that suits your needs (and budget).

Bi-weekly – $135 every two weeks which includes:

  • 30min Direct Therapy Session every 2 weeks
  • Personalized at-home practice strategies & digital materials/games/etc.
  • 1 review & feedback of uploaded Check-in Video each week (2 total)
  • Unlimited messaging with your Speech-Language Pathologist
  • Note: You may be requested to change your original time slot if you opt to go with bi-weekly sessions in order to optimize the therapist’s schedule.

Monthly – $135 every four weeks, which includes

  • 30min Direct Therapy Session once per month
  • Personalized at-home practice strategies & digital materials/games/etc.
  • 1 review & feedback of uploaded Check-in Videos every second week (2 total)
  • Unlimited messaging with your Speech-Language Pathologist
  • Note: If you opt for MONTHLY frequency, the sessions will be scheduled on an ad-hoc basis based on availability the week of your scheduled session. We cannot guarantee the same time slot each month.

Invoices & Payments

Invoices will be emailed to you after the Assessment Session (if an assessment is required) and after each Direct Therapy Session. Your first invoice sent by email will include a link to pay via Credit Card using a secure online system. Subsequent invoices will be automatically charged to the same Credit Card after each Direct Therapy Session. You will receive an email with your invoice/receipt after each subsequent charge. You agree that we may automatically charge your credit card on file.

Cancellations

Cancellation of live session requires 24hrs written notice to your Speech-Language Pathologist prior to the scheduled session, otherwise a $55 (tax included) Cancellation Penalty will be charged (barring extenuating circumstance at the Speech-Language Pathologist’s discretion). 

If technical issues occur before or during a Direct Therapy Session and it cannot be conducted or completed:

• If a technical issue occurs on our end there will be no charge for the cancellation
• If a technical issue occurs on your end, you will be billed the full amount.

 

Late Policy
Your Therapist will wait in the Zoom meeting for a 10-min grace period after which the session will be terminated. If you arrive less than 10 minutes late, the session will only run until the originally planned end time.

 

Change of Province of Residence
Should your province of residence change during the course of services, you must inform your Speech-Language Pathologist immediately as they will only be able to continue services in your new province of residence if they are licensed in that province.

 

Termination
Either party may terminate this agreement at any time. Any services previously rendered will be payable immediately, unless within the 30 Day Trial Period.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

Disclaimers and Limitation of Liability
To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied in respect to our Service and you use the Service at your own risk. You agree that neither we or our Associates shall be liable for any Losses which you may sustain however arising and whatever the cause, in particular pursuant to your or any 3rd Party’s use of, access to and/or interference with the Service. You also agree that our liability to you pursuant to these Use Terms shall furthermore be limited to the total amount of the fees you paid for your Service use in the previous twelve (12) month period.

 

Indemnification
You agree to indemnify and hold harmless us, our contractors, and our licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of this Agreement or you or a 3rd Party’s unlawful conduct, wilful misconduct and/or gross negligence

 

Jurisdiction and Applicable Law.
Except to the extent any applicable law provides otherwise, this Agreement and any access to or use of our Services will be governed by the laws of the province of Ontario, Canada. The proper venue for any disputes arising out of or relating to this Agreement and any access to or use of our Services will be the provincial and federal courts located in Ottawa, Ontario, Canada.

 

Arbitration Agreement
If any dispute arises between the Parties relating to the application, interpretation, implementation or validity of this agreement, the Parties agree to resolve the dispute by arbitration using the Canadian Arbitration Association Expedited Arbitration Rules. The parties agree that the Canadian Arbitration Association Expedited Arbitration Rules give the parties a fair opportunity to present their case and respond to the case of the other side. The arbitration shall be held in Ottawa and shall proceed in accordance with the provisions of the Arbitration Act Ontario. Judgement upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

 

Changes To Our Terms of Service
We may update our Terms from time to time. We will notify you of any changes by posting the new Terms of Service on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.